Four Key Components to Enhancing Your Vendor Relationships
Who Has the Quality Parts - In the collision repair
industry, replacement parts are critical time is everything. Rarely do we hear
that anybody has too much time on their hands and in most cases, and in most
shops, time means money. The faster you can get the vehicle moving through the
repair process the faster you can return it to your customer, which is why
knowing which vendor can supply you with quality parts is so critical.
Shop managers don't
have time to worry about whether or not the vendor is going to send them a
quality part and they certainly don't have time to send a part back once it's
been received. In most cases, shop management is all about process, vision and
timing and one little glitch can throw the entire process into mayhem. Tip:
Make a list of all of your vendors and rank them in terms of quality of product
and timeliness of delivery. This will allow you and your team better understand
who can be relied upon when you are counting on quality and just-in-time
delivery.
Delivery Time – Speaking of time, it's important to
know which of your partners can consistently deliver parts to your operation
and at what time of the day. As stated above, managers cannot afford to spend
their day worrying about what will and won't arrive on time. Tip: Once you've
created the "Quality List" (mentioned above) rank those partners that consistently deliver the parts on time. Be sure to effectively
communicate your expectations to your vendors, such as guaranteed delivery
times, order cut-off times, and discount structure.
Casting the Net – While having your "go-to"
guys is great, it's also important to build an extensive network of vendors
just-in-case you need them. In addition to building your bench, by developing a
long list of resources you will also create a greater network of colleagues and
experts who can provide alternate perspective and perhaps even enhanced
service. Tip: Once you've identified the vendors that deliver both Quality and
exceptional Delivery Time, create a separate "Bench" of qualified
vendors that you can rely on when necessary.
Invest in the Relationship - Finally,
don't let any of your vendors exist as just vendors. Nurture and maintain the
relationship as if it were a customer. In doing so you, you may just gain back
that precious time that was once lost. (For more on vendor relationship
management (or VRM) please see the following article: The Rise of the Vendor Relationship)
Authored by Brian Riggs and Joe DiMonte, Rocco's Collision
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